Shipping policy
Thank you for shopping with SmallTown Tumblers Co. We are committed to getting your custom tumblers to you as quickly and safely as possible.
Processing Time
All items are made to order. Please allow 3–7 business days for processing before your order ships. Processing times may vary during holidays or high-volume periods.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected carrier.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days
Please note: delivery times are estimates and not guaranteed.
Shipping Carriers
We primarily ship through USPS, UPS, or FedEx, depending on the best available option for your order.
Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number so you can follow your package every step of the way.
Shipping Address
Please ensure your shipping address is correct at checkout. SmallTown Tumblers Co. is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
We are not responsible for delays caused by the shipping carrier. If your package is lost or significantly delayed, please contact the carrier directly. We are happy to assist if needed.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can make it right.
Local Pickup (Optional)
If you are local, we may offer pickup options. Please contact us to arrange a time and location.
If you have any questions regarding shipping, feel free to reach out to us at [your email/contact info].
Thank you for supporting SmallTown Tumblers Co. 💙